Petzl - Freino
UK SHIPPING
Most orders received by 3pm Monday - Friday are despatched the same day, otherwise they are despatched the next working day.
UK shipping is FREE for orders over £50 (inc VAT) and is by Royal Mail 2nd class, which takes 2-3 days.
Orders of over £120 (inc VAT) are shipped on a next day courier service free of charge. Our courier is DPD, who will send order notifications by email and SMS, so you always know where your parcel is and even what time it is going to be delivered.
If your order is under the £120 limit you can upgrade to a courier service for a small fee, or to Royal Mail 1st class for an even smaller fee.
INTERNATIONAL SHIPPING
International orders are usually shipped with on an Express Courier Service. We use different couriers depending on the destination country but this is mostly either DPD, or DHL. On most occasions international orders are delivered in 2-4 days.
Our international shipping prices are very low and can be calculated on the cart page.
Please note, if you are ordering from a country outside the EU or EEA we will not charge you VAT (sales tax).
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RETURNS
If you wish to cancel within 7 days of receiving your order just contact us by e-mail or telephone to organise. Once we receive your return the refund will be processed, where possible, within 24 hours.
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