Refund policy

RETURNS

Before Returning

Please contact us by telephone or email before returning any goods. Faulty items will be repaired, replaced, or refunded based on the specific situation.

Required Information

When returning an item, include:
Your name
Address
Telephone number
Order number (if available)

Return Policy

For orders placed by individuals and delivered to a UK address, you have 14 days from the date of delivery to notify us if you wish to cancel or return an order. Contact us via telephone or email within this period to arrange the return at your own expense.

We may accept returns from businesses and from international buyers at our discretion.

Once the goods are received in their original, resellable condition, a refund will be processed—typically within 24 hours.

Non-Refundable Shipping Costs

If returning items for reasons other than a fault, we cannot refund any shipping charges incurred during your initial order.

Custom Products

Custom items (e.g., rope cut to specific lengths) are non-returnable unless there is a fault with the product.