Shipping & Returns
Most orders received by 3pm Monday - Friday are despatched the same day, otherwise they are despatched the next working day.
UK shipping is FREE for orders over £35 (inc VAT) and are shipped using Royal Mail 2nd class, which takes 2-3 days.
Orders of over £150 (inc VAT) are shipped with a courier service free of charge. Our courier is UPS, who will send order notifications by email and SMS, so you always know where your parcel is.
If your order is under the £150 limit you can upgrade to a courier service for a small fee, or to Royal Mail 1st class for an even smaller fee.
International orders are usually shipped with on an Express Courier Service. We use different couriers depending on the destination country but this is mostly UPS. On most occasions international orders are delivered in 2-4 days.
Our international shipping prices are very low and can be calculated on the cart page.
We will not charge UK VAT on international orders but please be aware that you may be charged import duty or sales tax by customs in the destination country. Whether or not this applies will often depend on the destination and order size. Please check the tax rules in the destination country before ordering.
Please contact the shop by telephone or e-mail before returning any goods. Faulty goods will be repaired, replaced or refunded depending on the circumstance. When returning goods please enclose your name, address, telephone number and if possible, date of purchase and order number.
You have 14 days from the date you receive the order to cancel if you wish. If you wish to do so you should contact the shop by telephone or e-mail within 14 days of receipt and arrange return at your own expense. Once the goods are received in good re–sellable condition the refund will be processed, where possible, within 24 hours.
Please note if you are cancelling for any reason other than a warranty return we do not refund anything we charged you for postage when you ordered.
We can not accept returns of custom products, such as rope cut to length unless there is a fault with the item.