Most orders received by 3pm Monday - Friday are despatched the same day, otherwise they are despatched the next working day.
UK shipping is FREE for orders over £50 (inc VAT) and is by Royal Mail 2nd class, which takes 2-3 days.
Orders of over £120 (inc VAT) are shipped on a next day courier service free of charge. Our courier is DPD, who will send order notifications by email and SMS, so you always know where your parcel is and even what time it is going to be delivered.
If your order is under the £120 limit you can upgrade to a courier service for a small fee, or to Royal Mail 1st class for an even smaller fee.
International orders are usually shipped with on an Express Courier Service. We use different couriers depending on the destination country but this is mostly either DPD, or DHL. On most occasions international orders are delivered in 2-4 days.
Our international shipping prices are very low and can be calculated on the cart page.
Please note, if you are ordering from a country outside the EU or EEA we will not charge you VAT (sales tax).
If you wish to cancel within 7 days of receiving your order just contact us by e-mail or telephone to organise. Once we receive your return the refund will be processed, where possible, within 24 hours.
I'm new to climbing and just building up my rack. These feel really light and look great. Dick's dispatched them quickly too. I'll be back for more kit soon.
I was recommended these in-store as ideal quickdraws for my first full set, and I cannot fault them. They're light, solid, and the colour-coded slings make the different lengths super easy to identify. Plus at this price a full set was really affordable. The only gripe is that DMM opted to make the karabiners almost identical colours, so it's easy to get them upside down if you're not paying attention. Top marks, and outstanding service from Dicks as always.
Great quality gear for a really good price. Gate is nice and big and clipping is easy. Light enough too.