Most orders received by 3pm Monday - Friday are despatched the same day, otherwise they are despatched the next working day.
UK shipping is FREE for orders over £50 (inc VAT) and is by Royal Mail 2nd class, which takes 2-3 days.
Orders of over £120 (inc VAT) are shipped on a next day courier service free of charge. Our courier is DHL, who will send order notifications by email and SMS, so you always know where your parcel is..
If your order is under the £120 limit you can upgrade to a courier service for a small fee, or to Royal Mail 1st class for an even smaller fee.
International orders are usually shipped with on an Express Courier Service. We use different couriers depending on the destination country but this is mostly DHL. On most occasions international orders are delivered in 2-4 days.
Our international shipping prices are very low and can be calculated on the cart page.
Please note, if you are ordering from a country outside the EU or EEA we will not charge you VAT (sales tax).
If you wish to cancel within 7 days of receiving your order just contact us by e-mail or telephone to organise. Once we receive your return the refund will be processed, where possible, within 24 hours.
Tension in the springs is around the level I wanted but the actions of the individual moving parts does not move very fluidly and sometimes sticks, making the action of the spring less effective. This is because the metal shafts that support the springs move against the plastic chassis and there is too much friction between these. Your fingers naturally produce lots of lateral as well as vertical force, thus causing this problem. I will try using bike chain oil but it disappoints me that this product hasn't been engineered to reduce this obvious problem.
This is the second one of these that I have owned and generally I quite like them they are useful for recovery/endurance. I am slightly disappointed with the one I received though - the pinky finger always sticks, rather than running smoothly, which makes it quite annoying (and squeaky) to use.